fbpx

Grievance Policy

STUDENT GRIEVANCE POLICY

If all conflict resolution steps have been followed and no solution been made, a student may submit a formal grievance outlined in the steps below.

  1. The student may submit a written complaint to the Vice-President of U.S. Truck Driver Training School and a response will be given, in writing, within 5 business days.
  2. If the student is still not satisfied with the resolution they may schedule a meeting with the Vice-President and/or the President of U.S. Truck Driver Training School to discuss their grievance.
  3. If the grievance is not satisfactorily resolved within the school, students have the right to contact:
    • Michigan Department of Licensing and Regulatory Affairs CSCL/Complaints
      P O Box 30018 Lansing, MI 48909.
    • Phone: 517-241- 7000 or web https://www.michigan.gov/lara